Where is my order or has it been dispatched?
Please check your email account used to purchase your items to find your dispatched email. If you can’t find your email, try the following:
1 - Check your junk/spam folders
2 - Search your email for email@example.com Grace Fit UK, your order number, the name of items you're purchased.
Why is my item taking longer than specified?
As all deliveries are handled by delivery couriers and therefore the delay would be from them. Reasons that can cause delay:
1 - Courier service is extremely busy leading to delays at their depot in scanning and processing all parcels.
2 - Your location may not be close to the central depot for deliveries which can add 1-2 days more for items to be received. The further you are the longer it takes by road for them to reach you.
3 - International orders can have a delay due to the items being checked at customs and passed to different facilities before making it to your address.
My order has been dispatched and not arrived?
If your order has not arrived please check with your neighbours and your local post office/depot. Often courier drivers do not leave a missed delivery card.
You will be able to see the status on the tracking number. Each country and courier company provide a different level of tracking, so you may not be able to see step by step delivery updates.